Privacy Policy

Privacy Policy​

Neo Financial Brokers (“we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

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Information We Collect

    We may collect personal information including, but not limited to:

• Name

• Email address

• Phone number

• Information you provide through contact forms or enquiry submissions

• Financial information relevant to loan enquiries (only when voluntarily provided)

    We may also collect non-personal information such as:

• Browser type

• Device information

• Website usage data

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How We Collect Information​

    We collect information when you:

• Submit an enquiry through our website

• Contact us by phone or email

• Use tools or calculators on our website

• Interact with our website through cookies or analytics tools​

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How We Use Your Information

    We may use your information to:

• Respond to enquiries and provide financial services

• Assess loan options and provide tailored advice

• Communicate with you regarding your enquiry or application

• Improve our website and services

• Meet legal and regulatory obligations

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Disclosure of Information

    We may disclose your personal information to:

• Lenders, insurers, and financial institutions relevant to your enquiry

• Service providers who assist us in operating our business

• Regulatory bodies where required by law

    We do not sell or rent your personal information.

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Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and analyse website performance. You can choose to disable cookies through your browser settings, though this may affect website functionality.

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Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

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Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.